Customer Service Assistance
Available by phone Mon-Fri 8am-5pm ET
Emails will be answered within 2 hours of receipt during business hours
To apply for this position, please send an email with your resume, cover letter and job title in the subject line to [email protected]. No phone inquiries please.
The Customer Service Representative plays an important role in the day to day operations in the company’s order processing, invoicing, sales support, telephone sales and inside sales. This critical position is the link between the Outside Sales Rep, National Sales Rep, Telemarketing, the Customer and the Company.
The customer service representative is responsible for providing sales and service objectives for COLAMCO, complies with all legal and ethical business requirements and optimizes its sales potential, profits, cash flow and shareholder equity in order to operate at its estimated level of predetermined profits.
The customer service representative is part of the sales management organization and is responsible for performing, coordinating, delegating and reviewing sales function information including: on-time delivery, customer backlog reports, customer purchase order acknowledgements and customer concerns.
The Customer Service Representative is also responsible for assisting the Customer Service Manager as directed.
High school diploma or general education degree GED.
The Customer Service Representative has the authority:
Establish and maintain good working relations with other departments to reduce conflict and maximize COLAMCO’s profitability.
Compensation for this position is a confidential base salary plus bonuses and or commissions paid for specific management directed projects.
The Customer Service Representative will be evaluated on the following criteria: