Free shipping will apply to orders of $100 or more when placed on COLAMCO.com.
Orders with special shipping requirements will be charged appropriate freight fees. Special shipping requirements include next day, overnight or other priority services.
Free shipping applies to UPS and FedEx ground shipments only.
Free shipping does not apply to heavyweight or oversize products.
When a multi-item order is placed and one of the items does not qualify for free shipping (heavyweight or oversize), shipping will be charged for that line item only. Shipping will not be charged for all other line items providing the minimum order threshold is met and the default ground carrier is selected.
Free shipping applies to orders shipped within the continental United States only. Free shipping does not apply to orders shipped to Alaska, Hawaii or Puerto Rico.
The free shipping offer is not valid on paper products and oversized orders.
We have partnered with our friends over at Consumer Priority Service to offer extended warranties for most of our products! Simply add the extended warranty on the applicable item right next to where you would add the item to cart!
Warranty FAQ:
Is a CPS Warranty just an extension of the existing manufacturer's warranty?
No, actually it's an upgrade to your existing manufacturer's warranty. A CPS Warranty offers benefits that aren't offered by manufacturers like accidental damage & free shipping.
What's the difference between a Replacement Plan and Repair Plan?
A Replacement Plan is available for products under $150. If the product fails, you will be reimbursed for what you paid for the product minus shipping and tax. A Repair Plan is for products over $150 and offers free repair coverage for your product any time during the life of your warranty. If we can't fix it, we'll replace it!
How am I covered?
For the Replacement Plan, your coverage provides for a one-time replacement of the covered product. For the Repair Plan, you are covered for a period of up to three years (depending on which plan you purchase). Benefits include parts and labor for required repairs on your product.
Can I transfer the Protection Plan to a new owner?
Yes! CPS Warranties are transferable between owners.
Is my product covered if it's stolen or if I lose it?
Unfortunately the CPS Warranty does not cover lost or stolen products.
Is there a deductible?
Zero dollar deductible for the Replacement Plans and the Repair Plans.
What happens if my product breaks?
You can contact CPS directly to file a claim in three ways:
- Online at www.cpscentral.com and click the “File a Claim” button
- Via email at cs@cpscentral.com
- Call in toll free at 800-905-0443
If your organization is tax exempt, after completing your order you will need to email a copy of your tax exemption certificate to our Accounting Compliance team at ccsecurity@colamco.com along with your order number. We will then be able to remove the taxes from your order before your payment is finalized.
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LINKLOCK™ technology provides secure tamper-proof network connections over coax cable LINKLOCK options are available in Veracity's high performance HIGHWIRE Powerstar Base 4 and Base 8 Ethernet and POE over coax devices.
LINKLOCK™ provides a secure barrier to unauthorised access to your network LINKLOCK™ detects any disconnection/reconnection or tampering with any part of the cabling between the Base unit and the IP camera or other POE device. When Is LINKLOCK Required ? Any externally mounted IP cameras potentially leave an exposed network connection which could be used by attackers to access the rest of the network - to disable the surveillance system for example. This may also expose the corporate network as this is often bridged to the surveillance network. LINKLOCK prevents such attacks by completely disconnecting power and data for that channel whenever it detects a cable disconnection or reconnection or even any tampering such as "tapping in" to the coax or network cables. How Does LINKLOCK Work ? LINKLOCK works by constantly monitoring the POE power connection and data transmissions. It can detect even subtle changes or interruptions in the data transmission characteristics which will trigger disconnection and alarm, whilst remaining extremely robust against false alarms. Once triggered and disconnected, the channel can be re-established via the reset pins after suitable action is taken to determine the cause of the alarm (i.e. a possible attacker). HIGHWIRE Powerstar Base LINKLOCK Option LINKLOCK™ is available as an option on Veracity's HIGHWIRE Powerstar Base 4 and Base 8 models of Ethernet and POE over coax adaptors. The Base unit accepts external power via a POE switch or a DC power supply. It sends power over the coax link to the Camera unit. The camera unit in turn provides POE (Power-overEthernet) to the IP camera. See HIGHWIRE Powerstar Base 4 or Base 8 datasheets for full information on HIGHWIRE. LINKLOCK provides protection to both the coaxial cable and the Ethernet cable connecting the IP camera to the HIGHWIRE Camera unit (sections A and B in the diagram opposite). LINKLOCK disconnection (blocking mode) is triggered when: The coaxial cable A is disconnected The Ethernet cable B is disconnected The coaxial cable A is disrupted The Ethernet cable B is disrupted Note that having a secure or encrypted link over the coax alone does not prevent intrusion as the Ethernet link to the camera would still be open and unsecured without LINKLOCK. When blocking mode is enabled, all external equipment is immediately isolated from the internal LAN. The internally-located HIGHWIRE Powerstar Base 4 or 8 unit will : Remove POE Power from the coaxial cable (this disconnects and switches off the HIGHWIRE Camera unit and IP camera). Completely disable its coaxial network interface for the triggered channel only. Close the alarm relay contact and indicate the alarm channel with a red LED.