Free shipping will apply to orders of $100 or more when placed on COLAMCO.com.
Orders with special shipping requirements will be charged appropriate freight fees. Special shipping requirements include next day, overnight or other priority services.
Free shipping applies to UPS and FedEx ground shipments only.
Free shipping does not apply to heavyweight or oversize products.
When a multi-item order is placed and one of the items does not qualify for free shipping (heavyweight or oversize), shipping will be charged for that line item only. Shipping will not be charged for all other line items providing the minimum order threshold is met and the default ground carrier is selected.
Free shipping applies to orders shipped within the continental United States only. Free shipping does not apply to orders shipped to Alaska, Hawaii or Puerto Rico.
The free shipping offer is not valid on paper products and oversized orders.
We have partnered with our friends over at Consumer Priority Service to offer extended warranties for most of our products! Simply add the extended warranty on the applicable item right next to where you would add the item to cart!
Warranty FAQ:
Is a CPS Warranty just an extension of the existing manufacturer's warranty?
No, actually it's an upgrade to your existing manufacturer's warranty. A CPS Warranty offers benefits that aren't offered by manufacturers like accidental damage & free shipping.
What's the difference between a Replacement Plan and Repair Plan?
A Replacement Plan is available for products under $150. If the product fails, you will be reimbursed for what you paid for the product minus shipping and tax. A Repair Plan is for products over $150 and offers free repair coverage for your product any time during the life of your warranty. If we can't fix it, we'll replace it!
How am I covered?
For the Replacement Plan, your coverage provides for a one-time replacement of the covered product. For the Repair Plan, you are covered for a period of up to three years (depending on which plan you purchase). Benefits include parts and labor for required repairs on your product.
Can I transfer the Protection Plan to a new owner?
Yes! CPS Warranties are transferable between owners.
Is my product covered if it's stolen or if I lose it?
Unfortunately the CPS Warranty does not cover lost or stolen products.
Is there a deductible?
Zero dollar deductible for the Replacement Plans and the Repair Plans.
What happens if my product breaks?
You can contact CPS directly to file a claim in three ways:
- Online at www.cpscentral.com and click the “File a Claim” button
- Via email at cs@cpscentral.com
- Call in toll free at 800-905-0443
If your organization is tax exempt, after completing your order you will need to email a copy of your tax exemption certificate to our Accounting Compliance team at ccsecurity@colamco.com along with your order number. We will then be able to remove the taxes from your order before your payment is finalized.
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Free shipping on most items when you spend $100
Extended Warranty (Depot Exchange) recommended for UPSs below 5 kVA or non-hardwired units - return to factory for exchange. Customer notifies Eaton about a defective unit, Eaton ships a replacement unit overnight. Upon receipt of the new UPS, customer returns the defective unit to Eaton via ground shipment. The freight for both units is paid by Eaton.
Eaton pays for freight both ways and ships replacement unit overnight.