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Lenovo

Lenovo Premier Support - 4 Year Extended Service - Service

$104.30
$84.48 SAVE $19.82

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Secure checkoutISO 9001:2015 and CMMC certifiedFamily owned since 1982

Free shipping on most items when you spend $100 or more.

Real people answer: chat with us, email customerservice@colamco.com, or call 1-800-692-8757, Monday to Friday, 8am to 5pm EST.

Overview

Lenovo's worldwide Premier Support service includes 24x7 support for select countries and languages, together with onsite support maintenance. Your Premier Support service for the data center includes:

A remote Premier Support consultant, who will:
  • Serve as a single point of contact for comprehensive hardware and software troubleshooting
  • Own end-to-end case management and problem resolution
  • Manage Premier call escalation to address high-severity issues or systemic problems
Online case management, providing a web-enabled form to submit a detailed technical incident report directly to the Premier Support team

Collaborative third-party software support, furnishing technology partners with diagnostic information to speed problem resolution

On-demand remote system analysis, providing a report that analyzes the configuration of your current Lenovo data center product along with recommendations for optimizing your product's supported configuration

Technical specifications

General Information

Manufacturer Lenovo Group Limited
Manufacturer Part Number 5WS0Y64948
Manufacturer Website Address http://www.lenovo.com/us/en/
Brand Name Lenovo
Service Name Premier Support - Extended Service
Product Type Service

Service Information

Service Main Type Maintenance
Service Characteristic Parts & Labor
Service Description 24x7xNext Business Day
Provided Support Parts ReplacementEscalation ManagementDiagnosisRepairCase ManagementConfigurationPhone SupportReportingTroubleshootingSoftware Support
Service Response Time Next Business Day - Parts & Labor
Service Location On-site
Service Duration 4 Year
Product Supported Lenovo AMD

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Shipping and returns

This item is delivered electronically. Nothing ships, and no shipping charge applies - you'll receive it once your order is processed for fulfillment.

Need to send it back? Start a return online with a Request RMA and our team will take care of you. Keep the original packaging. Items must be returned in the condition received.

Questions about shipping or returns? Chat with us, email customerservice@colamco.com, or call 1-800-692-8757, Monday to Friday, 8am to 5pm EST.