| Remote problem diagnosis and support: - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution
Next business day onsite response: - For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window
- HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary
- Your coverage includes all required parts and materials
Escalation management: - Established escalation procedures enlist specialized expertise from HP and selected third-parties
Optional Defective Media Retention Service: - A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP
- This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement
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