Remote Problem Diagnosis and Support:

• HP Services uses electronic remote support tools to isolate your problem and facilitate resolution

Next Business Day On-site Response:

• For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window
• HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary
• Your coverage includes all required parts and materials

Coverage Window Options:

• Standard business hours, standard business days: Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays

Escalation Management:

• Established escalation procedures enlist specialized expertise from HP and selected third-parties

Optional Defective Media Retention Service:

• A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP
• This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement