Remote Problem Diagnosis and Support:

• Local telephone and electronic support using HP remote support tools isolate your problem and help streamline resolution

Next Business Day On-Site Response:

• For issues that cannot be resolved remotely, an HP-authorized representative arrives at your site the next business day after your call has been logged and for which you have a contracted service window
• Your covered hardware is returned to operational condition, with components or entire units replaced as necessary
• Your coverage includes all required parts and materials

Parts and Materials:

• HP provides HP-supported parts and materials needed to maintain your covered hardware in operating condition, including parts and materials for recommended engineering improvements

Coverage Window:

• Service is available 8:00 am - 5:00 pm local time Monday through Friday (excluding HP holidays)

HP Accidental Damage Protection:

• Helps you avoid out-of-pocket repair or replacement costs caused by accidents that may occur during normal operation of your mobile computing products