| Remote Problem Diagnosis and Support: HP Services professionals work with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution. Repair Center Services:For issues that cannot be resolved remotely, an HP-authorized representative at an HP-designated repair center provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary. Your coverage includes all required parts and materials. Pick-Up by HP:An HP-authorized courier picks up your failed equipment at your site and delivers it to the HP-designated repair facility. Return Shipment:An HP-authorized courier returns the repaired or replaced equipment to your location. Return shipment is by first-class ground transportation and usually takes between 3 and 7 days. You may request accelerated delivery for the actual additional cost of the shipment. Standard Business Hours Coverage:Service is available 8:00 am - 5:00 pm Monday through Friday, excluding holidays. Defective Media Retention Service:A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement. Accidental Damage Protection:Examples of accidental damage against which you are protected include: liquid spills, drops, falls, collisions, electrical surges, damaged or broken LCD, or any accidental breakage. Your unit may have to be repaired or replaced at an HP- designated location, as not all replacement parts may be available locally. |