Overview
HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices. With remote technical support, predictive device status analysis, problem resolution services and next-business-day onsite response, HP Active Care keeps employees engaged in the office or on the go.
Advantages
Fast Response Times: As remote work increases, ensure fast, reliable response and problem resolution. HP Active Care enables HP Customer Support to quickly diagnose problems and provide solutions that get customers back up and running quickly.
Quick Fix : Reduce device disruption with automatic case generation, which opens a case when an issue is identified and prompts IT to schedule a repair.
High uptime : Optimize uptime by leveraging predictive analytics and proactive insights with HP TechPulse. With a finger on the pulse of each employee's HP equipment, the IT department can identify necessary repairs and make replacements more quickly.
Functions
Support features supported by HP TechPulse
Remote problem diagnosis and support
Overview
HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices. With remote technical support, predictive device status analysis, problem resolution services and next-business-day onsite response, HP Active Care keeps employees engaged in the office or on the go.
Advantages
Fast Response Times: As remote work increases, ensure fast, reliable response and problem resolution. HP Active Care enables HP Customer Support to quickly diagnose problems and provide solutions that get customers back up and running quickly.
Quick Fix : Reduce device disruption with automatic case generation, which opens a case when an issue is identified and prompts IT to schedule a repair.
High uptime : Optimize uptime by leveraging predictive analytics and proactive insights with HP TechPulse. With a finger on the pulse of each employee's HP equipment, the IT department can identify necessary repairs and make replacements more quickly.
Functions
Support features supported by HP TechPulse
Remote problem diagnosis and support