| Remote Problem Diagnosis and Support: Local telephone and electronic support using HP remote support tools isolate your problem and help streamline resolution. Next Business Day Onsite Response:For issues that cannot be resolved remotely, an HP-authorized representative arrives at your site the next business day after your call has been logged and for which you have a contracted service window*. Your covered hardware is returned to operational condition, with components or entire units replaced as necessary. Your coverage includes all required parts and materials. Parts and Materials:HP provides HP-supported parts and materials needed to maintain your covered hardware in operating condition, including parts and materials for recommended engineering improvements. Coverage Window:Service is available 8:00 am - 5:00 pm local time Monday through Friday (excluding HP holidays), or during standard business days and hours in the country where service is requested. Note:- *Response times are contingent on distances from HP support offices and subject to local availability
- **Coverage windows are subject to local availability
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