Essential Support Service-Level Options

Brocade Essential Support provides software and hardware support to customers with Brocade equipment. Brocade Essential Support includes 24×7 access to the Technical Assistance Center (TAC) (available through phone and the web), software updates, online self-service tools, and offers several hardware replacement options and Brocade Support Link.

4-Hour Onsite (4OS)

4OS provides a 4-hour response for onsite parts and labor from the time Broadcom has determined that a replacement is required and has confirmed dispatch with the customer. 4OS is available in most major metropolitan areas worldwide and is available 24×7, including holidays. This option also includes 24×7 access to the TAC, software updates, and online self-service tools.

Essential Support Service-Level Options

Brocade Essential Support provides software and hardware support to customers with Brocade equipment. Brocade Essential Support includes 24×7 access to the Technical Assistance Center (TAC) (available through phone and the web), software updates, online self-service tools, and offers several hardware replacement options and Brocade Support Link.

4-Hour Onsite (4OS)

4OS provides a 4-hour response for onsite parts and labor from the time Broadcom has determined that a replacement is required and has confirmed dispatch with the customer. 4OS is available in most major metropolitan areas worldwide and is available 24×7, including holidays. This option also includes 24×7 access to the TAC, software updates, and online self-service tools.