APC Service/Support - 1 Year Upgrade

Comprehensive Escalation and Corrective Actions Process:

• In order to resolve outages as quickly as possible and to keep such errors from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices

On site Troubleshooting:

• While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken

Labor and Travel Expenses Included:

• Travel and labor expenses are included in most service contracts
• Please see the statement of work for the service specifics

Parts Included:

• Replacement parts & components are included with some service contracts
• Please see the statement of work for service specifics