Returns

No returns will be accepted without prior authorization and a valid Colamco Return Merchandise Authorization (RMA) number. RMA numbers issued by Colamco are good for 20 business days only, and Colamco must receive product within that time. RMA numbers cannot be extended or re-issued. Clearly mark each address label of each package being returned with the RMA number. DO NOT WRITE ON THE MANUFACTURER'S BOX. All Colamco Return Policies are as stated herein, unless otherwise governed by manufacturer policy as stated below, and are subject to change without prior notice.

Return Merchandise Authorization (RMA) Information
Please follow the instructions below to obtain an RMA number:

• E-MAIL- send your RMA request via the e-mail address used to place your order to : returns@colamco.com

When requesting an RMA, please provide the following information:

•   Contact Phone Number and E-Mail Address

•   Customer Number

•   Invoice Number

•   Order Number

•   Part Number of Return Product

•   Quantity of Return Product

•   Reason for Return

Product Returns
If you are having problems with the installation of the product you have purchased from us, or have any technical questions regarding your product, please contact our Technical Support Department at 800.692.2713, or via email at cnsd@colamco.com

All returns to Colamco must be made with in the first 30 days of invoice. After 30 days, all returns caused by warranty issues must be made directly with the product manufacturer. No other type of return will be authorized after the thirty days have passed.

Defective and dead on arrival (DOA) products must be reported to Customer Service within 30 days of shipment. All order discrepancies such as shortages, mislabeled product or overages must be reported within five (5) days.

All returns for credit or exchanges must be 100% complete, contain all original boxes and packing material, have original UPC codes on the manufacturer's boxes, and contain all blank warranty cards, accessories and documentation provided by the manufacturer. Returns with manufacturers boxes that are damaged or written on and/or are incomplete may be returned to sender or subject to a restocking fee of 20% or more, depending on the condition of the return.

Colamco will not issue return authorizations for the following:

• Special Order Items

• Items not purchased from Colamco

• Discontinued Items

• Items for credit in an unsuitable for-resale condition

• Open memory and software-- except for exchange of defective where applicable

• Customer owned - Colamco warehoused products, unless within the normal return periods for the particular items.

Non-Defective Product Returns
If the product that you received is not what you ordered (Shipping Errors), Colamco will issue a UPS call tag to pick the product up.  Please insure that all items are 100% complete, contain all original boxes and packing material, have original UPC codes on the manufacturer's boxes, and contain all blank warranty cards, accessories and documentation provided by the manufacturer.

All items that are not damaged, defective or incorrectly shipped must be FACTORY SEALED in new condition, and must include original packaging with all manuals, accessories and warranty cards unmarked. Incomplete product returns will not be accepted.

If the product you ordered is not what you wanted and it has not been more than 20 days from invoice, we will issue an RMA for the product. Please keep in mind that you are responsible for freight back to Colamco, and the product has to be in the resalable condition listed above. All these returns are subject to a 20% restocking fee and are limited by the manufacturer's exceptions listed below. Please make sure that you insure it when you ship the product, since you are responsible for the product if it is damaged in transit.

Colamco does not accept returns for non-defective CPU and Memory products. We will provide a credit or replacement only for defective CPU and Memory products.

Defective Product Returns
If your product is damaged upon delivery, please refuse the order to the shipper and report it to customer service. If you accept the package, please make sure that the freight company's delivery record is noted with the damage in order for Colamco to file a claim. Save product and all packaging, and inform Colamco customer service immediately to arrange for a carrier inspection and a pick up of the damaged product.

All defective product must be processed with Colamco within 30 days of shipment. After 30 days, all warranty claims must be made directly with the manufacturer.

Certain opened items carry restrictions regarding returns: All toner cartridges, business machines (cameras, printers, fax machines, computers, monitors, calculators, recorders, projectors) and consumable products (toner bottles, cleaning supplies, paper, ink cartridges) that have been opened may only be returned if there is a manufacturer defect. Most manufacturers do not allow opened, non-defective items to be returned for credit.

Exceptions to Product Returns
Due to manufacturer’s policies, Colamco cannot accept returns for some products.  Colamco reserves the right to add special return conditions for reasons including, but not limited to manufacturer policy changes, manufacturer corporate changes, specially-obtained product and others not listed here.

All manufacturer policies are subject to change without notice.

 Last Update: 07/20/2009